YOUR DETAILS.
OUR RESPONSIBILITY.
How we collect, use and protect information relating to recovery enquiries and bookings.
Who operates this website
FJW RECOVERY is a UK mobile vehicle recovery service operated as an independent sole-trader business. The service covers Spalding, South Lincolnshire, Peterborough and surrounding areas.
For recovery enquiries and data protection questions, telephone 07845 941818 or email hello@fjwrecovery.co.uk.
Personal information we collect
When you contact us by telephone, email or website form, we may receive your name, telephone number, email, business name, collection and delivery locations, vehicle make, model, registration, condition, accident or breakdown circumstances and the details you choose to share.
How we use the information
We use your details to respond to enquiries, provide quotes, arrange recovery and storage, communicate about vehicle movements, liaise with garages and insurers where relevant and maintain business records. The legal basis will depend on the activity: steps before entering a contract, performing a contract, legitimate business interests, or compliance with applicable legal obligations.
Who receives your information
Website enquiries are transmitted through Web3Forms to our business mailbox. We may share necessary details with relevant recovery personnel, garages, storage providers, insurers or other parties involved in delivering the requested service. Our website is hosted using Cloudflare services. We do not sell submitted enquiries to advertisers.
How long we keep information
We retain enquiry details for as long as reasonably necessary to respond, manage any booking or dispute and meet legal or financial record-keeping requirements. Retention periods depend on the enquiry, any recovery booking, insurance or billing arrangements and applicable record-keeping obligations. Contact us for information about the period relevant to your data.
Cookies and website technology
The website uses essential browser features to operate its navigation, rotating banner and emergency assistance panel. The emergency-help panel may remember a dismissal within your browsing session. No advertising or behavioural analytics tracker is configured in this review build. If analytics or other optional tracking is added, the privacy and cookie information must be updated before activation.
Your data protection rights
You can contact us to request access, correction, deletion or restriction where applicable. You may also have rights to object to certain processing. You can complain to the Information Commissioner’s Office.
Contact
For privacy enquiries, contact hello@fjwrecovery.co.uk or telephone 07845 941818.